How to use this page
Browse by category and open any question to learn more. If you need personal guidance, our team is here to help.
Frequently Asked Questions
Clear answers to help parents feel informed and supported
Families often have important questions before getting started. Here you will find practical guidance in plain language.
Browse all questions
Getting Started
What to expect before your first appointment.
How do we begin support at the centre?+
Book a consultation and we will listen to your concerns, understand your child's needs, and guide you to the most helpful next step.
Do I need a formal diagnosis before starting?+
Not always. Many families begin with concerns, and we help identify the most appropriate next steps.
How long does the first consultation take?+
Most first consultations take 45 to 60 minutes, with time to understand your goals and answer your questions.
Services and Plans
How support is selected, delivered, and reviewed.
How do you decide which service is right for my child?+
We use a strengths-based review of your child's profile, family priorities, and school context to recommend a practical personalized plan.
Can support plans include more than one service?+
Yes. Many children benefit from coordinated support across learning, behaviour, and communication in one joined-up plan.
How often is progress reviewed?+
Progress is reviewed regularly, usually every few weeks, with clear updates on what is going well and what to adjust next.
Family Partnership
How parents are involved throughout the process.
How can I support my child between sessions?+
We share simple, realistic home strategies so progress can continue in everyday routines.
Will I receive clear updates in parent-friendly language?+
Yes. We prioritize clear communication and practical feedback so you feel informed at each step.
Can you collaborate with my child's school?+
Yes. With your consent, we coordinate with school staff so goals stay consistent across home and classroom settings.
Practical Information
Common logistical questions from families.
Do you offer both in-person and online sessions?+
Depending on your child's needs and the service, we can discuss in-person, hybrid, or online options during consultation.
What if my child feels anxious in new settings?+
We use a gentle start, predictable routines, and calm spaces to help children feel comfortable and safe.
Can we adjust goals if our priorities change?+
Absolutely. Support plans are flexible and reviewed together so they stay aligned with your child's growth and your family priorities.
Still have questions?
Speak with our team for personalized guidance and clear next steps that feel right for your family.